Last updated: 29 October 2026
jennysalestech.com is operated by Eastgo Limited. We want you to be happy with your purchase.
Returns
You may return most items within [PLACEHOLDER: e.g. 30] days of delivery. Items must be unused, in their original condition and packaging, with proof of purchase.
How to start a return
Email [PLACEHOLDER: contact email] with your order number and the reason for the return. We will reply with return instructions. Please do not send items back without contacting us first.
Refunds
Once we receive and inspect the return, we will email you to confirm. Approved refunds are issued to the original payment method within [PLACEHOLDER: e.g. 5–10] business days. Original shipping costs are non-refundable unless the item was faulty or we made an error.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or is not what you ordered, contact us within 14 days of delivery with photos and we will offer a replacement or full refund, including shipping.
Cancellations
You can cancel an order free of charge before it has shipped by contacting us.
Exceptions
For hygiene reasons, opened in-ear products (such as earbuds) may only be returned if faulty. Your statutory consumer rights are not affected.